We’re committed to helping you keep your dog safe, happy and healthy!
As an LINK AKC subscriber your LINK will receive periodic updates.
- Is there a cost for a Firmware update?
- No!
- How do I know if I’m eligible for an update?
- First, check your app store to make sure your LINK app is up to date
- Then, go into the LINK app
- If there is a firmware update available, we’ll notify you and begin the process on the next charge
- What do I need to do:
- Make sure it's on
- Put LINK AKC on the Base Station
- Charge it for at least an hour
- How do I know an update is in progress?
- The app will tell you. You’ll also see a variety of blinking colors on the LINK
- How do I know if the update went through?
- We’ll send a push notification either way
- What if my update does not go through?
- Reopen the app to retry
- Leave it on the base until you’re notified the update completed
- What if my update repeatedly does not go through?
- Because we send the update over AT&T cellular signal, consider placing the base somewhere with better AT&T signal (remember to plug it back in though)
- Note: AT&T doesn't support LINK on microcell, so if you are using a micro cell at home to boost your personal cellular phone signal you may experience difficulties receiving a Firmware update
- What if I’m not seeing 2-3 days of battery life with the update?
- Please contact Customer Service for troubleshooting assistance at 866-772-6055 as you should see 2-3 days of battery with normal use.
- Learn more about battery life