We’re committed to helping you keep your dog safe, happy and healthy! As a LINK AKC subscriber your LINK will receive periodic updates, at no cost to you!
LINK Update Overview:
- Is there a cost for an update?
- No! As a LINK subscriber you will receive periodic updates.
- How do I know if I’m eligible for an update?
- All you need to do is go into the app!
- If there is an update available, we’ll send you a push notification.
- How do I get the update?
- It’ll be sent during charging, just make sure that LINK is powered on when it’s placed upon the base.
- How do I know an update is in progress?
- The app will tell you. You’ll also see a variety of blinking colors on LINK.
- How do I know if I got the update?
- Once an update is completed, we’ll send you a push notification to let you know if it did or didn’t go through.
- If you have received the update, and you aren’t seeing 2-3 days of battery life please contact us for troubleshooting assistance at 866-772-6055.
- What if my update does not go through?
- Not to worry – we’ll try again the following day.
- What if my update repeatedly does not go through?
- It may have been taken off of the base station charger too soon – make sure to leave it on the base for a couple of hours when charging.
- It may not have been powered on when it was placed upon the base.
- Because we send the update over cellular signal, cellular signal could have been disrupted. Try experimenting with where the base station is, sometimes it helps to move it near a window or somewhere cellular signal is strong.
- Will this require a new LINK AKC?
- No!
- What if I’m not seeing 2-3 days of battery life with the update?
- Please contact Customer Service for troubleshooting assistance at 866-772-6055 as you should see 2-3 days of battery with normal use.