We can replace any active Service Plan holder's collar within your first year of service. If the collar you ordered doesn't fit or your puppy grew we'd be happy to send you a different size.
- It's just the leather or nylon collar you are exchanging since the Tracking Unit (the "smart" component of the smart collar) is one size.
- The collar carrier or sleeve can also glide onto any standard sized one inch width collar.
90-day Product Guarantee:
- Orders placed on linkakc.com are eligible for a 90-day product guarantee.
- If you wish to return, and you purchased from our website, call us within 90 days of purchase for a full refund on your product purchase price.
- You must return the entire LINK AKC kit, undamaged, before we can issue a refund. Learn more about the return policy here
- Used service plan time is non-refundable. Please refer to our Service Plan Cancellation policy to learn more:
- If you purchased LINK AKC from Amazon or another third party retailer, you must contact that vendor in order to return, as your return is subject to their return policies.
- Learn more about return and cancellation policies.
3-year Limited Product Warranty:
- Includes replacement of your LINK AKC smart collar mechanical components if defective under normal use.
- Must be an active LINK Service Plan subscriber.