If you need a different size, you don't need to return your collar - with our Size Guarantee we can replace any active Service Plan holder's collar, regardless of where you purchased.
**If you need help, please contact us as we can usually troubleshoot most issues**
To return your Link System:
- LinkMyPet.com orders:
- Please call us at 866-303-1876 to request a Return Merchandise Authorization (RMA) under your 90-day Guarantee.
- You are responsible for return shipping fees and the RMA will include our shipping address so you can ship via a carrier of your choice.
- Used service plan time is non-refundable.
- See the below Return Criteria.
- If you ordered from somewhere other than our website:
- We can only accept returns on LinkMyPet.com (our e-commerce site) purchases.
- If you purchased from a third-party retailer like Amazon, please contact that retailer to return.
- You will still need to cancel your service plan by calling Link My Pet Customer Care, otherwise you will be billed again upon plan renewal.
- Return request must be made to Link My Pet Customer Care within 90 days of purchase from LinkMyPet.com.
- Returned product must include its original packaging with all original components.
- Product must be in original working condition, as determined by our sole discretion.
- Damaged product, including dog-induced damage, is non-refundable.
- You must include a copy of your receipt or proof of purchase.
- The return must be postmarked within 14 days of RMA issuance.
- Once your return is received we will inspect it and if it meets the above criteria, a refund will be processed within approximately the next two (2) billing cycles of your payment method statement from the date we receive your merchandise.
- Your refund will be credited back to the same payment method used to make the original order on the website.
- Taxes and expedited shipping fees are non-refundable.
Damaged or missing components:
- Dog-induced damage is non-refundable.
- If your return is damaged, as determined at our sole discretion, and/or without all parts and accessories originally included with your purchase, we retain the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Smart Collar or the retail value of the missing parts or accessories, whichever is higher.
Service Plan Cancellation Policy:
- You may cancel your Link My Pet Service Plan at any point by contacting our Customer Care Department at (866) 303-1876.
- Used Service Plan time is non-refundable.
- For the monthly plan, cancellations will take effect at the end of the billing term in which you cancelled, and there is no refund.
- If you prepaid for an annual or biennial plan your refund is calculated as follows: your refund will be the difference between what you prepaid (taxes excluded) and the used months (used months are billed at the monthly rate of $9.95).
- Amazon customers and third party retailer purchases (Chewy, Bed Bath & Beyond, etc.): You must still cancel your service with us, but the product refund would come from the retailer you purchased through as provided by their warranty.