Taking too long to track?
- If it's been more than five minutes and location hasn't updated, the Link unit is either unable to connect to the AT&T network and/or unable to find a GPS satellite.
- The Link unit needs to have a cellular connection to communicate to the network, which communicates with your app.
- The Link unit needs a GPS satellite connection in order to know its location. It must have clear line of sight to the sky to do this. Being indoors, under a bridge, in a heavily wooded area, etc are GPS satellite barriers.
Troubleshooting in “Away”
- For connectivity, the Link unit needs to be able to connect to the AT&T network.
- Barriers to the Link unit finding a GPS satellite could be being indoors, under a bridge, in a heavily wooded area, etc.
- Your smartphone may also have poor connectivity, which could impact a slower-than-expected location update.
To prevent false “Away” location state changes, always:
- Keep your app running.
- Keep your phone’s Bluetooth on.
- Keep the Base Station plugged in and placed in the center of the radius of the area your dog spends the most time in.
Troubleshooting in WITH YOU or NEAR BASE STATION:
- The app reports the location of your phone or base station (it doesn't rely on GPS).
- Your smartphone may also have poor connectivity, which could impact a slower-than-expected location update.
Remember to charge your Link unit every night, just like you do your smart phone, so that you can both be ready for whatever the next day may bring!
Learn more about Location Tracking